Driving Lessons are only available to pupils who meet the following criteria:
- Aged 17 or over and
- hold a valid UK provisional driving license or full driving license (for refresher or motorway lessons)
- legally entitled to learn to drive in the UK.
- Times, location’s and duration of driving lessons are organized between the pupil and the driving instructor. The Driving Academy office may occasionally book driving lessons if the instructor is unable to access their diary (holidays etc)
You must notify your driving instructor of any reason which may affect your ability or entitlement to have driving tuition.
If you or your driving instructor wishes to cancel a lesson a notice period of 48 hours is required. It must be appreciated that last minute cancellations means a driving instructor will not earn a wage for that hour therefore if you do not meet the 48 hour notice period the driving lessons will still be charged for. Unfortunately from time to time driving instructors may have to cancel driving lessons at late notice, if this happens the driving instructor will re-arrange the driving lesson at the most convenient time for you.
Driving lessons can be paid for on the day of the driving lesson. Driving instructors can only take cash payments, unfortunately we cannot accept cheque’s or card payments. Gift vouchers can be paid on delivery. Block bookings are to be paid on your first lesson, if you take advantage of our try before you commit deal the remainder of the block booking is due to be paid on the second driving lesson. The Driving Academy can only take responsibility for payments if an official The Driving Academy receipt is given. Please give us advance notice if this is required and it will be available on your first driving lesson.
Introductory offers are available to new customers only, past customers cannot take advantage of our offers.
Block Booking Discounts
Block booking discounts must be used within a 9 month period from purchase. A block booking discount is offered for the lessons to be used within this time frame, if the lessons are not taken within this time they are forfeited.
Any block booking refunds will be minus discount for lessons taken.
We only accept The Driving Academy gift cards. We do not accept any third party driving lesson gift vouchers / gift cards.
Gift cards are to be paid on delivery, gift cards come with free delivery within the Liverpool or Southport region. all efforts are made to deliver gift cards within 24 hours but cannot be guaranteed. If you need a more urgent delivery please call us.
Gift cards must be started within 6 months from purchase date, within lessons continuing once per month.
All of our cars are fully insured for learner drivers.
Practical Driving Tests
On the day of your practical driving test you have to pay for a driving lesson before the test and the car fee for the test. Please ask your instructor about current pricing. Our driving instructors reserve the right to refuse the use of the car for the day of your test if they feel you are not ready or there is outstanding money owed from previous lessons (including cancellations).
The Driving Academy DS LTD accept no liability for mechanical failure of the car on test or before test. We will do everything we can to ensure this does not happen and resolve it as quickly as possible if necessary.
Rescheduled tests or additional tests
If your test is rescheduled or you take an additional attempt at your driving lesson, your instructor may ask for additional lessons if there is a delay between your previous test and your next test date. This is to keep your driving at a consistent test standard. If the instructor is unhappy that there has been a long delay and your driving standard may be affected, we reserve the right to refuse use of the car for your test, please speak to your instructor if you have any concerns.
If you are unhappy with your driving lessons please let us know, we cannot improve without your feedback. We will investigate appropriately. If you are unhappy with your driving instructor we can change you to an alternative driving instructor.
If you have a complaint, please email firstname.lastname@example.org with the subject line ‘Complaint’
Our Registered address is Unit 3, Prescot Road, Melling, Liverpool, L31 1AN.